FAQ

  • FAQ

  • What's the difference between the Coziya 2.0 air mattress and a regular air mattress?

  • The Coziya inflatable mattress is a clever and portable solution for everyday adventures. It's compact, measuring 27x11cm when packed and 200x700x10cm when blown up, and it's just 950g. The built-in quick pump makes for easy inflation. The ergonomic design provides top-notch back and head support with a sturdy structure and an integrated pillow. It's made from high-quality 40D nylon with a double layer of TPU, making it waterproof, breathable, and wear-resistant for long-term use.

    Les Coziya peuvent aussi être assemblés grâce aux clips de connexion pour former un lit double ou plus. Consultez notre page produit pour plus d'informations sur les caractéristiques et les avantages du matelas gonflable Coziya.

  • What are the shipping times for your products?

  • At COZIYA, we're committed to satisfying our customers by handling their orders quickly and efficiently. We guarantee to process your order within 1 to 24 hours, followed by delivery within 3 to 6 business days. We're also on hand to answer any questions or concerns you might have, and to provide you with updates on the progress of your order. We're confident that you'll be completely satisfied with your purchase at COZIYA.

  • Where do you ship to?

  • We're stoked to announce that our Coziya inflatable mattress is now available in all countries around the globe. We've been flat out working to expand our geographic reach and offer our products to a broader audience. With our international delivery system, we're able to ship our products worldwide.

  • Is Coziya hard to stow or use?

  • The Coziya inflatable mattress is an innovative solution for quick and easy comfort. With its built-in rapid pump, you can inflate it in less than a minute and quickly deflate it using its deflation valve. Its compact and lightweight design means you can take it anywhere with you. Enjoy cosy comfort in no time at all, without sacrificing your time or comfort

  • Size of Coziya ?

  • At only 850 grams, it's a breeze to carry in your backpack or travel bag. Packed down, it's just 27x10cm, making it a real space-saver. Once you've blown it up, the mattress gives you a comfy 200 x 70 x 10cm to stretch out on. These roomy dimensions mean you've got plenty of space to stretch out and relax, but it's still compact enough to fit in a tent or a tight camping spot

  • Do you provide parcel tracking info?

  • We're here to provide you with up-to-date info and sort out any issues that might come up. You can track your order on our website through the 'Track My Parcel' section by using the tracking number sent in the shipment confirmation email. Don't hesitate to reach out to us with any questions or concerns, we're committed to getting back to you promptly.

  • Do you have a refund policy?

  • We are here to help you find a quick and effective solution. If you would like to request a refund for your order, we can grant a refund within 30 days of receiving the product, provided that the conditions of our refund policy are met. For more information or to make a refund request, please consult our refund policy on our website or send us an email at contact@coziya.fr

  • What is the warranty for the Coziya inflatable mattress?

  • We are proud to offer you a high-quality product that meets your daily needs. We provide a 1-year warranty covering manufacturing defects and material issues, with an additional 1-year extension for problems related to the inflation pump. Coziya is the inflatable mattress that will accompany you everywhere over time.

  • What is the maximum weight capacity of Coziya?

  • The maximum weight capacity of Coziya is 210kg. However, for those who require a higher weight capacity, Coziya can be assembled with the clips on the sides to increase the maximum weight capacity. This allows multiple Coziya mattresses to be connected to create a larger and more solid sleeping surface

  • Is the Coziya mattress noisy when turning over during the night?

  • Your Coziya mattress will not make any noise during your movements at night. Thanks to its soft and pleasant-to-touch 40D nylon fabric, Coziya remains quiet even when you move. This allows you to enjoy a comfortable and uninterrupted night's sleep, waking up rested and in good shape

  • Is it possible to set up the Coziya inflatable mattress on all surfaces?

  • Coziya has a double-layer TPU structure that gives it great strength, allowing it to be installed on all surfaces. Whether on sand, dirt, grass, water, or gravel, the Coziya mattress can adapt to provide you with a peaceful night's sleep or rest. However, even though it is durable, it is important to be mindful of any elements that could potentially puncture it. Thorns, splinters, spikes, very sharp stones, extremely sharp rocks, and other sharp objects can damage the mattress. That's why it is recommended to exercise caution and ensure that the area where you are setting up your mattress is free from these hazards

  • The R-value of Coziya

  • The Coziya inflatable mattress is an ideal choice for anyone who loves spending time outdoors, regardless of the season. With an R-value of 4, it provides superior thermal insulation

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